End-of-Life Announcement for 2Ring Gadgets for Cisco Finesse v 5.2.x, 5.3.x, and 6.x Releases

Announcement End of Life EoL Gadgets Gadgets for Cisco Finesse

April 23, 2024: This End-of-Life Announcement and the information contained herein (collectively, this “Announcement” or “Notice”) is provided as a courtesy to assist End Users of 2Ring Product licenses and Subscribers of 2Ring Product self-hosted subscriptions (each such End User or Subscriber, a “Customer” or “you”) managing and planning the end-of-life transition for the Affected Software Release identified below for the Software Programs specified below (each, an “Affected Software Program Release”). 2Ring Product releases reach the end-of-life for reasons including market demands, technology innovation, and development requirements.

This Announcement is intended to assist Customers and authorized resellers with transitioning the Customer from the Affected Software Program Release to alternative 2Ring platforms and technology and to help the Customer understand how 2Ring can assist with such transition and any associated migration of your existing configuration and data.

Software Program: 2Ring Gadgets for Cisco Finesse (2Ring GA)

Affected Software Release: 5.2.x, 5.3.x and 6.x

Support and Maintenance End of Life:

Table 1 describes the end-of-life milestones, dates, and definitions for the Affected Software Program Releases.  Customers with active and paid Basic Support Coverage plan or a self-hosted 2Ring Product subscription (“Subscription”), as applicable, will continue to receive support from the 2Ring support team as specified below.

If support for any Affected Software Program Release is purchased after the End of Service Attachment Date, support will be available, in accordance with the Customer’s active and paid Basic Support Coverage plan or as part of a Subscription, as applicable, until no later than the End of Life Date, unless Customer upgrades their Software Program to a Supported Software Program Release.  A “Supported Software Program Release” means the most current Software Program release listed on the product page at www.2Ring.com, and all prior Software Program releases generally made available by 2Ring after the Affected Software Program Releases. 

Following the End of Service Attachment Date, provided that Customer has an active and paid Basic Support Coverage plan or Subscription, 2Ring will continue to provide Customer Major Releases and Minor Releases for the Affected Software Program Release according to the applicable support terms for a period ended no later than the End of Life Date.

Product Migration Options:

Customers are always encouraged to upgrade to the latest available releases – Gadgets for Cisco Finesse version 7.1 is available at the time when this Announcement is posted on www.2Ring.com and version 8.0 is expected in June/July 2024. The most current Software Program release is always listed on the product page at www.2Ring.com/Gadgets. Service prices for Affected Software Program Releases are subject to change after the product End-of-Service Attachment Date.

Explanation of Terms Used in this Notice:

The terms used in this Notice that are capitalized but not defined above have the meanings set forth in: (a) if you have purchased a 2Ring Product license, the 2Ring End User License Agreement (Updated March 24, 2021) available at https://www.2ring.com/license-agreement/ and the related 2Ring Basic Support and Maintenance Policy (Updated March 31, 2021) available at https://www.2ring.com/2ring-support-terms/,  or (b) if you have purchased a 2Ring Product Subscription, the 2Ring Self-Hosted Subscription Agreement (Updated March 8, 2021) available at https://www.2ring.com/2ring-subscription-agreement/.

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