Important Announcement: The Time to Upgrade 2Ring Gadgets for Cisco Finesse is Now

2Ring Gadgets for Cisco Finesse Announcement Cisco Cisco Finesse PCCE UCCE UCCX

by 2Ring · Apr 24, 2024

Updated May 3, 2023: 2Ring Gadgets for Cisco Finesse version 6.2 is now compatible with Manifest V3 and doesn’t necessitate an upgrade. Any older versions, starting with 6.1.1, are not compatible and require an upgrade.

Sacramento, CA and Bratislava, Slovakia – This is vital information concerning the need to for some of our customers to move forward with an upgrade of 2Ring Gadgets for Cisco Finesse.

Why is there a Need to Upgrade Now? 

A shift is happening in the Google Chrome browser extension ecosystem, whose architecture is moving from Manifest V2 definition to V3. Google’s Manifest V3 improves security, privacy, and performance, necessitating the compliance of browser extensions. 2Ring Gadgets for Cisco Finesse versions 6.1.x and earlier complied with the Manifest V2 standard, which Google will not support after June 2024. Thus, without upgrading to our latest editions, versions 7.x and upcoming 8.x, you will not be able to use the Gadgets efficiently due to new V3 standards. 

Is your 2Ring Deployment Impacted?

This change impacts all customers that use 2Ring Browser Extension for Google Chrome and who are on versions of Gadgets older than 6.2.

If your agents and supervisors do not use Cisco Finesse in Chrome (or MS Edge), and do not use 2Ring Browser Extension, then there will be no immediate impact on your agents and supervisors.

However, as noted below, we strongly recommend that your organization considers an upgrade to the current version of 2Ring Gadgets for Cisco Finesse.

Benefits of Moving to latest version of 2Ring Gadgets

As well as complying with the new web standard, versions 7.x and 8.x come with new features and improvements, including:

  • All native parts of the solution run on Linux. Windows nodes are no longer needed for 2Ring Gadgets for Cisco Finesse (note: 2Ring Dashboards & Wallboards still need a VM with Windows Server). This also means that this release comes with a brand new deployment app, enhanced High Availability (HA) handling, and more efficient performance management.
    • Dashboards & Wallboards Integration rewritten as a microservice
    • SMTP integration rewritten as a microservice
    • ServicesConfig rewritten as a microservice
    • Static resources are served from an nginx server microservice
    • MS Teams integration uses Credential Store microservice
    • RabbitMQ replaced with an ultrathin fan out service
    • Kubernetes 1.27 support
    • Skilling Scheduling has been optimized to use less resources.
  • Call Picking (UCCX only) enables fully colored tabs and rows in the list of queued – parked calls:
  • Dialog Gadget
    • Contacts app can have multiple columns configured in the list, enabling a lot of more information to be displayed/listed in the initial list of search results – very helpful when the same phone number happens to be associated with multiple accounts (through multiple CRM/Service Desk systems):

  • Enhanced Security – meet improved web threats protection thanks to new features of Manifest V3 compatibility. 
  • Performance – experience faster, smoother gadget interactions through optimized background processing and resources management. 
  • Not Chained to a Single CRM System
  • Create a truly unified workspace for agents as well as for supervisors by integrating Cisco® Contact Center with multiple business applications (e.g. Salesforce®, SAP®, MS Dynamics CRM, ServiceNow®, SugarCRM®, and any SQL-based data source).

See our release notes for more info:

End of Support:

Please be informed that as of December 31, 2024, our support on versions 5.2.x, 5.3.x, and 6.x.x will have ended, and the last day to order support on the same will be 31st of December. 

On 31st December 2025, 2Ring will stop developing, testing, and maintaining these versions. 

Official notices can be found here:

Product Migration Options

The most current Software Program release is always listed on the product page at www.2Ring.com/Gadgets. Service prices for 2Ring Affected Software Program Releases are subject to change after the product End-of-Service attachment date.

For More Information 

To subscribe to receive end-of-life/end-of-sale/end-of-maintenance information, go to: www.2Ring.com/RSS

Upgrade Path

To minimize any potential downtime, a new set of virtual machines will need to be provided and after the cutover, your current virtual machines should be decommissioned.

We at 2Ring understand this is a significant undertaking, and our support team will  be at your service to provide the necessary guidance, documentation, and assistance.

Also check out updates on 2Ring Dashboards & Wallboards here:

  • 9.1 Release Notes – BU admin can impersonate specific users, audio and pdf file management, and a new Webex contact center centric layout theme.
  • 9.0 Release Notes – real time interactive sorting and filtering, linking segments to a different layout (drilldowns), personalized layouts, sliding interval periods in timeline charts, upload data using csv files, enhanced themes, and so much more.
  • Cisco Finesse Connector – a brand new connector for customers with UCCX/UCCE/PCCE and Webex Contact Center Enterprise. Adding this connector enables almost instant updates to agent state (incl. time in state, reason code, pending states, and more).

What’s Next?

There is a lot to look forward to, so stay tuned by connecting with us and signing up to our RSS channel, or by following us on social media – LinkedIn, X, Threads, and Instagram.

Engagement:

We consider this an exciting opportunity to engage with you directly, gather experience, and understand your needs for us to provide fitting solutions for your growth. We will ensure our account and project managers reach out to discuss your specific experience and how to best help you in your upgrade journey. Feel free to reach us anytime for more details or with any inquiries at support@2Ring.com.

Thank you for your continued trust as we look forward to assisting you navigate through your business journey.

Image of graphic used to denote press release.