2Ring - Contact Center and Unified Communications Solutions
2Ring – Contact Center and UC Solutions
  • Sales:
    sales@2Ring.com
    .. +1(916)426-3790
  • Support:
    support@2Ring.com
    .. +1(916)529-4197
    or CREATE TICKET
  • Explore Dashboards & Wallboards for Cloud Platforms
2Ring - Contact Center and Unified Communications Solutions 2Ring - Contact Center and Unified Communications Solutions
  • 2Ring Cloud
  • Products
    • Pick Your Contact Center (CC)
      • Amazon Connect
      • Webex Contact Center
      • Cisco Contact Centers UCCX/UCCE/PCCE/HCS
      • Cisco Telephony - CUCM, Unity
      • Five9
      • Genesys Cloud
      • NICE CXone
    • Pick Your Information System (IS)
      • ServiceNow
      • Salesforce
      • Microsoft Dynamics
  • Support
      • What to Expect..
      • Contact Support..
      • Documentation..
      • Create Ticket..
      What to Expect

      Find out how to create & submit a support ticket with 2Ring, as well as how to monitor a ticket’s status once it is in our case tracking system.
      Contact Support

      View a comprehensive directory of relevant 2Ring support staff contact information. Get in touch with us via email, phone, or by filling out a form online.
      Create Ticket

      Fill out this form to create and open a new support ticket with 2Ring. Our helpdesk will reach out & help walk you through the process, from start to finish.
  • Partners
      • Cisco Solutions Plus..
      • Become a Reseller..
      • Technology Partners..
      • Channel Partners..
      Become a Reseller

      2Ring is always looking to add new partners to its global network of resellers/distributors, giving end-customers the option to work on a project with a system integrator of their choice. To become a reseller (or to utilize one of the benefits listed below), please contact us ..

      Technology Partners

      2Ring collaborates with many technology partners to offer our customers a streamlined implementation of solutions across many different verticals. See the list of vendors with whom we partner.
      Channel Partners

      View a list of 2Ring resellers. As new partnerships are announced, onboarded resellers will be added so make sure to check back often.
  • About Us
      • Company Overview..
      • We Are Hiring..
      • History..
      • Legal..
      • Legal – Cloud..
      • News Room..
      • Resources..
      • Contact Us..
      News Room

      Our news section hosts press releases and blog posts about current product developments. Read upon on recent events and discover the latest product features.
      Resources

      Get access to numerous product-specific brochures, presentations, PDFs, and much more in our Resources section. You can filter by platform or information system.
      Contact Us

      View the full directory of 2Ring contacts to get in touch with our team. Easily see and sort contact information by region: North America, EMEA, and APAC.


2Ring Historical Reporting Module is here!

While 2Ring Dashboards & Wallboards (DW) provides real-time visibility and same-day performance metrics, it is not designed for historical analysis. 2Ring Historical Reporting, built on Microsoft Fabric®, fills this gap by offering:

  • Data Storage and ETL (Extract Transform Load) Pipeline Continuously Managed by 2Ring
  • Prebuilt Historical Reports with drill down details, drill throughs, dynamic filters, Y/Y or M/M or W/W comparisons, time analysis and cross filtering
  • Easy onboarding for users familiar with Microsoft Power BI®
OVERVIEW SLIDE DECK


Cloud-Based Real-Time Reporting & Alerting for Contact Centers

2Ring Dashboards & Wallboards is a business-user-friendly real-time reporting and alerting solution that supports multiple cloud-based contact center platforms, including Amazon Connect, Genesys Cloud CX, Five9, NICE CXone, and Webex Contact Center. Discover our flexible solution and see how 2Ring’s powerful dashboard solution can take your cloud contact center to new heights!
Improve CX, boost agent productivity, and get actionable insights into your enterprise with 2Ring Dashboards & Wallboards! Request a demo session with a 2Ring product expert or get access to our public demo environment and try our solution out for yourself!

LEARN MORE
CLOUD RELEASE NOTES


We become Select ISV Partner of Five9

2Ring has enhanced its partnership with Five9 and become its Select ISV Partner, enabling Five9 customers to directly subscribe to the 2Ring Dashboards & Wallboards SaaS offer through the Five9 platform. To know more about this partnership, please read the full press release.

Read more


2Ring launches ServiceNow integration for Real-Time insights

2Ring has launched a new integration with ServiceNow, delivering real-time dashboards, wallboards, and proactive alerting through the 2Ring Dashboards & Wallboards solution, now available on the ServiceNow Store. This integration empowers ServiceNow customers to monitor key KPIs live, reduce manual reporting, and react faster to SLA risks and operational issues.

Read more


2Ring Successfully Passes ISO/IEC Certification ..

2Ring is pleased to announce that 2 Ring, spol. s r.o, the parent company of 2Ring America, Inc., that produces 2Ring software solutions, has successfully passed and been certified to be in compliance with the ISO/IEC 27001:2022 Standard. This information security management certification applies to 2Ring’s production and sale of software products, and establishes that 2Ring has sufficiently strong safeguards in place to protect data when conducting business with our clients, partners, and stakeholders. Read the press release to learn more.

READ THE PRESS RELEASE
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23..

Years of Experience

62..

Countries with Satisfied Clients

93.85..

Net Promoter Score

"2Ring has provided ACT Government the ability to monitor our COVID related Webex Contact Centre contact centres. A real time view of agent productivity and analytics for unanticipated call traffic has allowed the organisation to allocate resources to where it is most needed in order to deliver services for the public."

Shane Eccleston, ACT Government, Unified Communications Manager

"2Ring has provided us with a solution that more than meets our business needs. Providing customizable live metrics and alerting capabilities has given us the visibility we need to effectively manage our call centers. The 2Ring support and development team have been amazing partners throughout the stand-up process and beyond."

Cody Pena, Business Technical Analyst – Business Enablement, VSP Vision

"Hands down – 2Ring are my favourite partner to work with!"

Onecom UK (2Ring partner)

"The Dashboards & Wallboards system from 2Ring offers all the bells and whistles you could want from a dashboard solution, but it’s real power rests in how easy it is to use. Within a matter of minutes we can create and configure an entirely new dashboard."

Nick Waldrop, Sparrow Health System, Service Delivery Team Lead

"2Ring has significantly transformed our call center operations with its robust features and user-friendly configuration. The customizable dashboards cater to our dynamic needs, providing real-time insights that empower our team to make informed decisions. Beyond its impressive functionality, the exceptional customer support from the 2Ring team further solidifies its position as our preferred call center dashboard solution. Overall, 2Ring is a game-changer that enhances our efficiency and performance, making it an invaluable asset for our team."

Seith Aikman, Senior Manager E-Commerce Sales and Service, Callaway Golf

"The solution overall is a good fit. I’ve received several comments from users indicating they are very appreciative of the improvement in their user experience with Cisco Finesse enhanced with 2Ring Gadgets. We have received excellent support both pre and post implementation working through the requests of users wanting modifications to what they see and how they interact with the gadgets. Most users are very satisfied with how things are working now. Overall, it’s a win for us."

Current 2Ring Customer

"I interface with the technical support team on a frequent basis. Frequent to me is at least once a quarter. These are usually small changes requested from the business units. Meaning an additional CSQ or a redesign of the layout.  The support team have always been quick to assist with the task and followed up until resolution. They have also assisted me in learning a little bit with each ticket so I can eventually be self-sufficient.  A big kudos to the technical support team."

Ben Stevens, BUNN®, Network Engineer Information Technology

"In our move to Genesys Cloud ... we needed a true wallboard solution for our Contact Center.  We needed an application that would not only allow for real-time statistics but would make the actual day to day management of the tool user friendly.  ... We vetted multiple vendors, went through multiple demos, and ultimately landed on 2Ring.  The combination of cost, your licensing model, familiarity with the product name and ease of implementation all factored in our informed decision-making process ..."

Current 2Ring Customer

"We have been extremely happy with our 2Ring solution. We've been able to customize our Wallboards to suit our very specific needs and 2Ring has by far had the most customization options of any of the Wallboards that we've worked with in the past. The 2Ring solution is very stable and we rarely if ever have any issues with it.  2Ring Support has also exceeded our expectations. They are always very quick to respond and have always been able to assist us with whatever we have needed."

George Romesburg, IT Help Desk Senior Manager, Reed Smith

"The installation of the 2Ring product allows us to present call data to managers and executive staff in real-time on their desktop, monitors and other devices without the necessity of creating accounts in UCCX, consuming licenses or training users. The application is easy to customize for individual business units so they can view the information that is important to their operations."

Ron Hardy, Manatee County Government, Telecommunications Manager

"Our 2Ring solution is providing much needed visibility for both our affected employees and management. Seeing real-time UCCX queue and agent status has contributed to more awareness around the organization’s ability to handle incoming patient calls to appointment schedulers and business office representatives."

Jeffrey Goddard, The Doctors Clinic, Information Technology Manager

"I have been using the 2Ring Wallboard product for about 6 months now and I have been impressed with its ease of use – after about 8 hours of working with it I feel comfortable that I can create pretty much anything I want to create."

John D. Tocado, JLG Industries, Principal Analyst Systems Development

"2Ring saved us money, and did a great job on top of that. We implemented 2Ring when we realized our phone system consumed multiple licenses if a person opens up the phone feature and the admin feature. After plenty of research, 2Ring came to the rescue! We spent some time customizing it, and it replaced the admin feature entirely, saving us a ton of money in license fees. It's now an indispensable tool in our workflow. We can monitor our call queues, agent statuses, and everything from one tiny window. Thanks, 2Ring!"

Colin C., IT Manager

"Working with 2Ring has been a game-changer for us at Grand River Hospital. I've witnessed the tremendous impact their solution has had on our operations. With 2Ring, we have gained valuable visibility into our incoming calls, including the number of calls on hold and the duration of their wait times. This real-time data has greatly enhanced our ability to manage call flow and ensure prompt assistance for our patients. The ability to see our agent's status live has greatly assisted us in troubleshooting and ensuring smooth operations. I highly appreciate the value that 2Ring brings to our organization."

Jimmy Dong, Network Technician, Grand River Hospital

"2Ring has significantly enhanced our operational efficiency by providing real-time visibility into queue and agent status. This increased transparency allows both our team and management to proactively address patient call volumes, ensuring better support for appointment scheduling and business operations. The ability to monitor and adjust in real-time has been invaluable in improving our responsiveness and maintaining our commitment to exceptional patient care."

Nick Fuchs, Springfield Clinic, Chief Technology & Information Security Officer

"2Ring has offered us unparalleled insights into call volume and agent activity which has allowed our contact center to make informed decisions.  We have expanded this to beyond our contact center into other departments such as our lending department and collections department, which has positively impacted our entire credit union."

Morgan Petterson, Manager, Credit Union of Colorado

"Overall a very good, simple and useful application for a Call Center Dashboard. We have implemented 2Ring Dashboards for our Call Center for live monitoring the calls flow and agent activity. It is a very handy tool for customer service managers and supervisors to track agents' activity and call flows and administer them."

Mohammed A., System Admin

"It is fun to come in every day and see the board lit up and working as we requested and how smoothly it went in!"

Kristine Bollinger, SICK Product & Competence Center Americas, Manager of IT Services

"Our 2Ring solution has dramatically reduced our SLO violations by bringing a much-needed visibility into agent status and capacity. The ROI on this product is almost immediate, within weeks we were consistently able to keep our SLO violations below thresholds. Having real time visibility of agent status and capacity of agents that those agents can view, minimizes management overhead, allows agents to capacity plan on the fly, and results in more client calls getting answered faster."

Allison Shumway, Response Center Value Stream Manager, Endsight

"I manage a service desk for a K-12 school district. Our call center utilized Avaya phones and we had implemented a Taske wallboard. After an RFP, we moved to a Webex Contact Center phone system. We were very accustomed to utilizing the Taske wallboard to manage our team identifying agent status, calls in queue, wait times, call quantities, etc. and Taske was incompatible with WXCC. With WXCC we were unable to display that same data on our wallboards. Our WXCC implementation team recommended we look at 2Ring, and it most definitely met the need. It's very customizable to display the data you want to see in a layout that meets your needs. The support provided by 2Ring is also fantastic. Whether responding to true break/fix issues or their assistance in configuration based on your unique business need, they are very responsive and very willing to help in any way they can. I would most certainly recommend this product to others."

Michael Bryson, Help Desk Administrator, Charleston County School District

"We have been using 2Ring's solution almost two years now, and it has been a hit in our Service Desk and Consumer Affairs Department. There were not a lot of good Wallboard solutions out there for Cisco UCCX when we were looking, and were happy to find 2Ring. They have a great product, and their support has exceeded our expectations."

Michael Taney, Land O’Lakes, Inc., Sr. Network/UC Engineer

"With 2Ring's assistance our incoming calls are displayed in a time effective manner allowing employees to cohesively work. Ultimately 2Ring's dashboard has pleased our company with the ability to monitor, communicate and function in a more efficient day to day process."

Christopher N., Contact Center Manager, YMCA Retirement Fund

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  • Sales:
    sales@2Ring.com
    .. +1(916)426-3790
  • Support:
    support@2Ring.com
    .. +1(916)529-4197
    or CREATE TICKET
  • Explore Dashboards & Wallboards for Cloud Platforms
Platforms
  • Amazon Connect ..
  • Webex Contact Center ..
  • Cisco Contact Centers ..
  • Cisco Telephony ..
  • Five9 ..
  • Genesys Cloud ..
  • NICE CXone ..
Information Systems
  • Salesforce ..
  • ServiceNow ..
  • Microsoft Dynamics ..
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Contacts

2Ring® .. Americas + APAC
Phone 916-426-3790
Email: info-na@2Ring.com

2Ring® .. EMEAR
Phone +421-2-5822-4550
Email: info@2Ring.com

Follow Us .. @2RingCX
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Cisco is a registered trademark of Cisco Systems, Inc. Genesys, Genesys Cloud CX, and the Genesys logo are registered trademarks or trademarks of Genesys Cloud Services, Inc. and/or its affiliates in the United States and certain other countries. ServiceNow is the registered trademark of ServiceNow, Inc. Five9 is the registered trademark of Five9, Inc. Amazon Connect is the trademark of Amazon Web Services, Inc. or its affiliates. Salesforce is the registered trademark of Salesforce.com, Inc. NICE CXOne™ is a registered trademark of inContact, Inc.