2Ring Announces Availability on NICE CXexchange Marketplace
CXone Dashboards & Wallboards NICE NICE CXone
Sacramento, CA – In a move that promises to revolutionize how contact centers understand and engage with their data, 2Ring has announced that its flagship offering Dashboards & Wallboards, is now accessible through the NICE CXexchange marketplace.
This partnership with NICE marks a significant leap forward in real-time reporting and alerting, offering flexibility and insight into contact center operations by providing:
- Flexible Real-Time Reporting: Embrace the power of flexibility with 2Ring Dashboards & Wallboards. You can not only track your contact center’s performance; but also shape dynamically the layouts that inform your decisions. All in real-time with adaptable and insightful tools.
- Customized Insights in Real-Time: With 2Ring Dashboards & Wallboards, every organization can create dynamic reports and visualizations that address their unique needs. This feature allows contact center managers to set various thresholds for any of the available metrics and automatically send out real-time alerts via email or instant messaging. From the pulse of your contact center’s performance to instant alerts when it is time to pivot, these tools ensure you are always aware and ready to act.
- Visualize Your Success: Visualizing charts, graphs or word clouds is easy. Display and present data in the way that makes the most sense for your team and goals while getting comprehensible insight.
- Infinite Flexibility: Whether you need reports tailored to different roles within your organization or specialized layouts for each department, 2Ring Dashboards & Wallboards cover various real-time reporting possibilities. With support for an unlimited number of layouts, your contact center’s data will always fit your evolving needs.
- Support Around the Clock: This solution comes with 24/7 support. The support model reflects 2Ring’s dedication to exceptional customer support and success, offering peace of mind and responsiveness to any inquiries or customization needs.
“NICE drives exceptional, next generation employee and customer experience with its award-winning CXone platform and Enlighten,” said Barry Cooper, President, CX Division, NICE. “We are excited to add 2Ring to CXexchange, to enable our customers to further enhance experiences with 2Ring’s reporting capabilities.”
“Organizations worldwide are seeking to enhance their contact center capabilities to improve employee and customer experiences,” said Michal Grebac, Director of Strategic Sales and Marketing at 2Ring. “CXone is one of the leading contact center platforms, and we at 2Ring are thrilled that our cloud offering is now also available on the NICE CXexchange marketplace.”
Join the Innovation
NICE’s DEVone program offers customers and partners a wide array of tools and resources to create new applications on CXone. 2Ring’s involvement in this program underscores our commitment to pushing boundaries and fostering innovation in the contact center industry.
Discover what 2Ring Dashboards & Wallboards can do for your contact center. Visit us on the CXexchange marketplace today and see how we’re redefining what’s possible.
About 2Ring
2Ring is a leading provider of add-ons to many major contact center platforms. With a focus on real-time reporting and alerting, 2Ring helps organizations deliver exceptional customer experiences with its Dashboards & Wallboards. Learn more at www.2Ring.com.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com
