2Ring Dashboards & Wallboards v4.2
2Ring Dashboards & Wallboards 2Ring Gadgets for Cisco Finesse Cisco Contact Center Layouts Realtime Alerting Realtime Reporting Release Notes
by 2Ring · May 14, 2014
What’s new in 2Ring Dashboards & Wallboards v4.2? New Features include:
- Removed Silverlight requirement for Clients. All KPIs are now html.
- Presentation types are alphanumeric, semaphore, circle, semi circle
- Removed font size property for KPI in value styles
- Renamed Styles entity to Presentation Types
- UCCX Specific
- Added Grid calculations: Agent States and CSQs-Statistics (Queue Statistics)
- Added new KPIs: Longest wait time today, Longest talk time today, Average wait time today, Average talk time today
- Renamed KPI Longest Waiting to Longest Waiting Now
Bugs Fixed
- Changed display formats to meaningful names
- Changed behavior of image and scroll text when banner is small
- Fixed URL encoding in WEB Client and DESKTOP Client for retrieving sources with non alphanumeric names
- KPIs with no value displayed nothing; now they display zero
