2Ring Dashboards & Wallboards v4.2.1

2Ring Dashboards & Wallboards 2Ring Gadgets for Cisco Finesse CCTR Cisco Finesse Layouts Realtime Reporting Release Notes UCCE UCCX

What’s new in 2Ring Dashboards & Wallboards v4.2.1? New Features:

• Audible alert for KPI when KPI transitions into a bad value threshold
• New and nicer login screen for the WEB Client
• Added Grid and WEB Client tiles to favorites on the home screen of the CONFIGURATION Tool
• External image content type now supported in WEB Client

Bugs Fixed

• Desktop Client not respecting aspect ratio when in borderless mode
• Refresh interval for web content type in WEB Client

What’s new in 2Ring Dashboards & Wallboards – UCCE Connector v4.2 (compatible with all 4.2.* components)? New Features:

• New Indicators
  • Calls – Redirected On No Answer for Precision Queues
  • Calls – Longest Waiting for Precision Queues
  • Calls – In Queue for Precision Queues
• New Columns for AgentStates Grid
  • Redirected On No Answer

Bugs Fixed

• Fixed failing of dbo.OptimizeIndexes stored procedure when connector installed under integrated security.