2Ring Dashboards & Wallboards v6.0

2Ring Dashboards & Wallboards 2Ring Gadgets for Cisco Finesse Layouts Realtime Reporting Release Notes UCCE UCCX

2Ring Dashboards & Wallboards (DW) v6.0 has been released. Read a couple of short notes before you dive deep into what’s new:

• To check out what a 2Ring DW layout can look like, go here: www.2Ring.com/TryIt
  • No credentials are needed!
• To build your own layouts, request full access to our public demo environment: www.2Ring.com/DWtrial
  • Nothing has to be installed in your environment!
• To learn about the solution, watch this short product overview video:

New Features in 6.0 Release

• Performance Enhancements
  • The web client consumes less memory, CPU, and network bandwidth (making it even easier to embed DW layouts inside of Cisco Finesse)
  • The solution can handle even more clients while delivering data five times more frequently to every client (all data included in a layout are refreshed once per second in one request).
• New Look
  • Web Client uses the modern Google Material Design look and feel
  • Layout designer has been simplified and reorganized
  • New portrait oriented layout templates suited for mobile phones are now available
  • New support for themes simplifies visual changes
  • New bar presentation type has been added for KPIs and for Grids
  • Android and Windows Phone devices can run in native full screen mode (no address bar)

• New and Enhanced Content Types
  • New YouTube Video Source
    • Upgraded to a native source
    • Supports a single video and playlists
    • Supports subtitles/captions
    • Supports volume setting
  • New KPI Calendar Source
    • Displays a metric’s history in a calendar mode (see the screenshot above)
    • Displays data in a weekly or a monthly fashion
  • New PDF Document Source with automated paging
  • New Ticker Source
    • Enables animation of these native sources created in 2Ring DW (Banner, Clock, Grid, KPI, Image, KPI Calendar, KPI Interval, Web page)
  • New Clock Source
  • New Image Source
    • Can be aligned vertically and horizontally
    • Multiple sizing modes
  • New Web Page Source
  • Updated Grid Source
    • Grid can now update values when changing pages (optional).
  • Updated Banner Source
    • Supports 5 different text flows
    • Can be aligned vertically and horizontally
• Many Usability Improvements
  • Client can remember logged in user
  • Mouse cursor disappears in full screen mode after 5 seconds
  • All visual properties have been moved to Layouts (no more screen groups)
  • A layout can be set to be not interactive and thus making it impossible for user to navigate away from it (suitable for embedding it into a 3rd party app such as Cisco Finesse)
  • System layouts are now locked (cannot be changed, but can be copied or deleted)
  • Server logs more events and new logging level – Trace – has been added
  • Gadget reports (call history, state history) now show durations in d hh:mm:ss format
  • Notification Service uses UTC time to calculate interval length (previously local time was used)
  • Notification email now displays time and date in the time zone of the calculation.
  • Added support for MS SQL Server 2016 and for Windows Server 2016
• Added Weather Connector
  • Location
  • Temperature in C / F
  • Precipitation in mm
  • Wind Speed in kph/mph
  • Visibility in km
  • Humidity in %
  • Pressure in mbar
• Enhanced UCCX Connector with
  • new column to Agents States Grid
    • Text Duration
  • new columns to Tet CSQs Statistics Grid
    • Reserved
    • Ready
    • Not Ready
    • Busy
    • Active Chats
    • RNA
    • Average Reserved Time
  • new KPIs
    • Agents – Text Reserved
    • Chats – Active
    • Chats – RNA
    • Chats – Average Reserved Time
• Enhanced UCCE Connector with
  • new KPIs
    • Agents – Max Ready Time
    • Calls – Service Level MTD (Month-to-date)
  • new column in Agents Grid
    • Total Hold Time
  • new column in Precision Queues Grid
    • Agents Not Ready with Reason Code
  • new column in Skill Groups Grid
    • Agents Not Ready with Reason Code

 Other Changes

• IE 8 and IE9 Browser are no longer supported
• Thick client and content sequences are not supported anymore
• Support for PowerPoint files has been replaced with support for PDF files (see above)
• Layout sequences are not available in this release, but will be back in the 6.1 release
• Banners
  • no longer scroll natively (must be placed in ticker)
  • no longer display clock (clock is a native source now)
  • no longer display images (image is a native source now)

Feature Requests

All of the features above were added based on feedback received from our customers and/or prospects, so please do not hesitate to reach out to us with any feature suggestions (https://www.2ring.com/Contact). Also, please note that 2Ring Dashboards & Wallboards is available in two of the bundles of 2Ring Gadgets for Cisco Finesse (Enhanced and Premium) – if used with Finesse, 2Ring Dashboards & Wallboards provides even more features. To schedule a live demo, please visit www.2Ring.com/Demo.