2Ring Dashboards & Wallboards v7.0

Dashboards Dashboards & Wallboards PCCE Release Notes UCCE UCCX Wallboards

by 2Ring · Dec 17, 2018

After 14 months of development, 2Ring Dashboards & Wallboards v7.0 is here!

This is the biggest release of 2Ring Dashboards & Wallboards in 2Ring’s history and the first release that enables end-users to manage layouts directly in the web client. Users do not need to go to a separate configuration tool anymore!

What’s New in 7.0?

  • Built-in layout editor – create & edit layouts in your favorite browser (Chrome, Firefox, Safari, Edge, IE11):
Built-in layout editor
  • Layout segments can now overlap and can include titles. This is how you add a title to a picture frame:
Titles in Layout Segments
  • Share your layouts with ease:
Layout Sharing
  • Integrated notification settings – right there on the KPI you turn on/off any alert types:
Integrated notification settings -
  •  Email Alerts are more flexible – email subject and body can be edited:
Setting up Email Alerts
  • Create a copy of any of the existing layouts directly in the web client
  • KPI and KPI interval sources are now merged
  • Grid paging has been reworked (e.g. you can set max. page count)
  • Grid headers can now be hidden
  • Simplified stacking for series on timeline chart
  • Client performance improvements

Upgrades

Please note that this release of 2Ring Dashboards & Wallboards does not support upgrades from previous releases. Full upgrade mechanism from 6.x and from 7.0 will be available in next release. Note for admins: The administration of connectors and the management of business units still requires the use of the Configuration Tool and thus requires the use of a browser that supports Microsoft Silverlight.

Need More Info?

A sample layout of 2Ring Dashboards & Wallboards is accessible at www.2Ring.com/TryIt (no credentials needed), and full access to our public demo environment can be requested here. To receive a list with all the available KPIs/metrics for all of our connectors (UCCX, UCCE, CUCM, Unity, Staffino, Salesforce, and ServiceNow), or to request an upgrade of your system to the latest release, please contact us.

What’s Next?

The next release will introduce a full upgrade mechanism, searchable pull downs, and drag&drop layout management.

Feature Requests

All of the features above were added based on feedback received from our customers and/or prospects, so please do not hesitate to reach out to us with any feature suggestions (https://www.2ring.com/Contact). Also, please note that 2Ring Dashboards & Wallboards (DW) is available in two of the bundles of 2Ring Gadgets for Cisco Finesse (Enhanced and Premium) – remember the best user experience is achieved when 2Ring DW is used in conjunction with 2Ring Gadgets for Cisco Finesse. To schedule a live demo, please visit www.2Ring.com/Demo. 

Image of graphic used to denote press release.