2Ring Gadgets for Cisco Finesse v4.4.1

2Ring Gadgets for Cisco Finesse Cisco Finesse Gadgets

by 2Ring · Mar 03, 2020

2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). To see what 2Ring can do for your contact center, schedule a demo with one of our product experts.

What’s New?

  • Finesse 12.5 – added out of the box support for Cisco Finesse 12.5 release.
  • Shortcuts – added shortcuts to several gadgets via the new Finesse 12.5 shortcuts API.
  • 2Ring Phone Services – added a new configuration setting for changing the cache duration for Phone Services contacts.
  • Added anonymous authentication for External HTTP Services Proxy.

Upgrades

To request an upgrade of your system to the latest release, please contact us. It is definitely recommended to move to 4.4 release as soon as possible as the end of service for 3.x and older releases has been set to June 30, 2020 – more on this here. Also, this 4.4 release is the last one that doesn’t require the use of new Linux servers. More on this in our 5.0 release notes here.

Licensing

Here is the latest overview of our three bundles – note the option to add 2Ring Staffino Feedback Services as a subscription to all three of our bundles (learn more about Staffino at www.2Ring.com/Staffino or request demo at www.2Ring.com/WebEx).

Image of graphic used to denote press release.