2Ring Gadgets for Cisco Finesse v8.1

2Ring Gadgets Gadgets Gadgets for Cisco Finesse New Release PCCE UCCE UCCX

by 2Ring · Jul 30, 2024

July 25, 2024 – Sacramento, CA – 2Ring Gadgets for Cisco Finesse® (GA) v.8.1 is available as of today. To see the latest release of 2Ring Gadgets in action, schedule a live demo / Q&A session via our demo form.

What’s New in GA 8.1?

  • Webex integration was added, allowing user synchronization in “Address Books & Contacts” and displaying their presence in 2Ring Team Gadget.
  • Microsoft Teams Presence now shows status message from the note variable
  • Added support for Ubuntu 24.04
  • Quick Action text can display any fields from contact using templates
  • LDAP/Active Directory connected system supports TLS connections

Bug Fixes

  • Tabs in Browser Gadget cannot be switched
  • Manual Quick Actions list cannot be saved
  • Synchronization of Contacts from LDAP/Active Directory does not work for a very large number of LDAP entries
  • Custom queries and custom commands in generic SQL cannot be executed with parameters

End of Life Notices – The Time to Upgrade is Now

Please be advised that an End-of-Life Notices have been posted for:


Have you Missed Previous Product Updates?

  • 8.0 Release Notes – new suite of apps to manage contacts and speed dials including quick actions (to replace Phone Services Contact Center Edition) + Windows OS boxes are no longer needed for 2Ring Gadgets (Dashboards & Wallboards will still need Win OS VM(s) for the time being).
  • 7.0 Release Notes – improved call picking on UCCX, improved vpn-less support on UCCE, added toast alert to notify when agent gets logged out of Finesse, and it also enhanced UI flexibility of 2Ring Softphones for CRM integrations.
  • 6.3 Release Notes – added multiple notes to a single interaction (notes can be added even after an interaction has concluded), enhanced security model in skilling, and improved support for HA of Call Picking.
  • 6.2 Release Notes – added audit log for skilling, export of UCCX chat transcripts to PDF, team-based customer journey app, enabled use of button sets in 2Ring Toolbar Gadget (and in 2Ring Soft Phones),  and many more usability enhancements.
  • 6.1 Release Notes – support for Linux Red Hat, VPN Less Mode for UCCE 12.6, displaying presence information from Microsoft Teams, and enables reoccurring skilling changes on agent level.
  • 5.3 Release Notes – significantly enhancing 2Ring CTI Integrations with Microsoft Dynamics, Salesforce and Service Now
  • 5.2 Release Notes – added multiple 2Ring Skilling tools to Cisco Finesse
  • 5.1 Release Notes – introduced customer journey, a CRM independent storage of all customer interactions.

Also check out updates on 2Ring Dashboards & Wallboards here:

  • 9.1 Release Notes – add support for upgrading from older releases, BU admin can impersonate specific users, audio and pdf file management, and a new Webex contact center centric layout theme.
  • 9.0 Release Notes – real time interactive sorting and filtering, linking segments to a different layout (drilldowns), personalized layouts, sliding interval periods in timeline charts, upload data using csv files, enhanced themes, and so much more.
  • Cisco Finesse Connector – a brand-new connector for customers with UCCX/UCCE/PCCE and Webex Contact Center Enterprise. Adding this connector enables almost instant updates to agent state (incl. time in state, reason code, pending states, and more).

What’s Next?

There is a lot to look forward to, so stay tuned by connecting with us and signing up to our RSS channel, or by following us on social media – LinkedIn, X, Threads, and Instagram.

Ready to Schedule a Demo?

2Ring Gadgets shine during a live demo, so schedule one now at 2Ring.com/Webex.

Image of graphic used to denote press release.