2Ring Dashboards & Wallboards v9.2
Dashboards & Wallboards New Release PCCE Press Release UCCE UCCX
Sacramento, CA – 2Ring Dashboards & Wallboards (DW) v9.2 is available as of today. We strongly encourage all customers to take advantage of the 9.2 release and upgrade. Please request upgrade by opening a support ticket here.
Customers with a cloud-based contact center platform (WebexCC, Five9, Amazon Connect, CXone, Genesys Cloud, etc.) are encouraged to migrate to the 2Ring Cloud offer, more on that is available here, and our existing customers can request a free PoC by opening a support ticket here.
What’s New in DW 9.2?
- .Net 8 is used as the runtime in all parts of the solution
- Updated Azure Entra ID integration to support current MS schema
- Added support for Chromium 63 based devices
- Implemented various Security and bug fixes
- Cisco UCCX connector now offers two new grids
- Queue Repetitive Calls
- Repetitive Calls
End of Life Notice for Older Dashboards & Wallboards Versions
Please be advised that End of Life notices have been posted for older versions of 2Ring Dashboards & Wallboards (v9.0.x – 9.1.x). The full press release can be accessed here.
Have You Missed Some of Our Previous Updates?
- 9.1 Release Notes – support for upgrades to the 9.x major release was added, option to test how the dynamically filtered layout will appear for a specific user (impersonation feature), ability to dismiss error pop-up messages, significantly improved management of audio and PDF files, and more.
- 9.0 Release Notes – real time interactive sorting and filtering, linking segments to a different layout (drilldowns), personalized layouts, sliding interval periods in timeline charts, upload data using csv files, enhanced themes, and so much more.
- Cisco Finesse Connector – a brand new connector for customers with UCCX/UCCE/PCCE and Webex Contact Center Enterprise. Adding this connector enables almost instant updates to agent state (incl. time in state, reason code, pending states, and more).
- 8.8 (incl. 8.7) Release Notes – a new user role (message author), a native SQL Connector enabling connections to 3rd party SQL data sources, lighter license enforcement rules, and more.
- 8.6 Release Notes – added talking heads (agent detail widgets), floor plans, unlimited number of thresholds (flexible value ranges), present values as images, personalized layouts – presenting different data to different users, and other usability enhancements.
- 8.5 Release Notes – added word cloud, a new messaging tool (incl. support for displaying temporary announcements/messages), multiline banners/tickers, new color picker, font settings, total rows, alternating row styles, and column presets.
What’s Next?
There is a lot to look forward to, so stay tuned by connecting with us and signing up to our RSS channel, or by following us on social media – LinkedIn, Twitter, and Instagram.
