News

2Ring Gadgets for Cisco Finesse® (GA) v.8.1 is available as of today. To see the latest release of 2Ring Gadgets in action, schedule a live demo / Q&A session via our demo form. Read More...

New suite of apps to manage contacts and speed dials – there is no need to use 2Ring Phone Services – Contact Center Edition to provide address-books and contact management. Read More...

This is vital information concerning the need to for some of our customers to move forward with an upgrade of 2Ring Gadgets for Cisco Finesse. Read More...

If you are utilizing the Notifications function to send alerts to Microsoft Teams Channels in the Dashboards & Wallboards solution, you might have recently noticed a new section on the notification, about O365 connectors being retired. Read the press release to see the next steps you should take. Read More...

This Announcement is intended to assist Customers and authorized resellers with transitioning the Customer from the Affected Software Program Release to alternative 2Ring platforms and technology and to help the Customer understand how 2Ring can assist with such transition and any associated migration of your existing configuration and data. Read More...

This Announcement is intended to assist Customers and authorized resellers with transitioning the Customer from the Affected Software Program Release to alternative 2Ring platforms and technology and to help the Customer understand how 2Ring can assist with such transition and any associated migration of your existing configuration and data. Read More...

In this newest release, all native parts of the solution run on Linux. Windows nodes are no longer needed. This also means that this release comes with a brand-new deployment app, enhanced High Availability (HA) handling, and more efficient performance management. Read More...

In this latest release, we have introduced multiple notes per dialog in customer journey (one per participation) – this allows each agent to leave a note about their conversation with the customer. These notes are timestamped with date and time that the participation for the agent ended with the customer allowing for historical tracking of the notes. Read More...