Call Management & Call Routing

Caller Identification (CLIP/CLID)

benefit from immediate caller identification for calls from your partners, customers, co-workers’ cell phones, and even family members. The more contacts stored in 2Ring Phone Services, the more calls are identified. 2Ring IPPS manages the standard Cisco®'s caller identification dialog, and/or it displays its own dialog that can also come with a lot of additional information about the caller (incl. a photo).

External Call Control (Cisco UCM Only)

call routing can be managed by IPPS – calls can be rejected, diverted to a different number, sent to a voice mail, etc., thanks to an unlimited number of defined rules.

Black Lists

by using external call control and a directory within 2Ring PHONE SERVICES, it is easy to set up a black list to handle inbound and/or outbound calls from such contacts in a certain way (give them a busy tone, reject such calls, etc.)

Call Responder

when a company has fewer public numbers than internal extensions, it is possible to have inbound calls redirected to the last extension that called the calling number.

Monitoring, Alerting, and Reporting

Silent Monitoring & Whisper Coaching

Every team supervisor has the option to listen to the team’s calls, and if necessary advise team members without being noticed by the remote party. This feature is well known in traditional call centers; 2Ring Phone Services makes it available for CUCM environments.

Call History

Do not lose information about your calls after your phone is restarted or upgraded. Plus, if you use Cisco® Extension Mobility, thanks to Call History, all of your directories will travel with you. The missed calls directory will include advanced CallerID information (name, last name, company) for all calls.

Current Calls

View all current/ongoing/active calls at a certain moment via a list of all current calls (including those that are just ringing).

Call Reporting

An easy to use report that lists all calls with rich filtering options. It is easy to find out who called whom in a specified time interval. Administrators can view all records, while team leaders can only access those related to their teams. For advanced call accounting needs, please check out 2Ring Call Accounting (AC).

Message & Page Reporting

A simple report that lists all messaging and paging activity. Find who used the messaging tools that are part of 2Ring Phone Services and when they were used. Administrators can view all records, while team leaders can only access those related to their teams.

Alerts

Have administrators, device owners or other specified users notified about certain IP telephony events (e.g., a call to 911, a missed call from a particular client/number, an outbound call to premium numbers, an unusually long call, a number of parallel calls exceeding a predefined threshold, ...). The alerts can be distributed by a combined use of multiple channels – this includes email, text messaging, displaying an image on a phone, playing a prerecorded message, launching a voice page, dropping a call, etc. 2Ring Phone Services is a powerful alerting system.

Alert Scheduling

Some alerts are note set off by specific call activity, but are caused by human activity and/or processes already in place. You can use such knowledge and plan alerts so users know about such events in advance (e.g., you can send an alert before a CUCM maintenance window starts, servers are rebooted, and/or a fire drill begins).

Emergency Alerts

For some special occasions such as an intruder on the site, fire or gas alarms, or other emergency situations, you can prepare the alerts to be used in advance and make them quickly accessible on selected IP phones. An employee can then just start the alert from an IP Phone (press a button or navigate within the service menu and select the Alert), and 2Ring Phone Services will do the rest automatically as configured (e.g., play a prerecorded message and send SMS messages to security personnel).

Missed Call Alerts

Users can be notified about missed calls to their extension via email and or SMS.

Weather Alerts (US only)

Automatically notify employees about upcoming situations like tornadoes or other events reported by the National Weather Service.

Messaging

Text (And Image) Messaging

Texting to one, many, or even thousands of “targets” is easy with 2Ring Phone Services (IPPS). Send texts to cell phones and Jabber Clients; send emails; or even send texts and images to Cisco® IP Phones by using easy to use but powerful templates or ad-hoc messages. Texting to external numbers outside of your corporate network requires the presence of a 2N VoiceBlue Next (a GSM gateway) or a subscription service to a 3rd party service of a selected SMS service provider.

Paging / Public Announcement (PA) System

Say no to analog paging systems or just connect them to your IP network by using devices such as 2N NetSpeaker. Page (a live one-way voice broadcast) and or broadcast a prerecorded announcement to a named group of extensions. There is no easier way to call people to attend an impromptu meeting or make an announcement. Paging targets can be Cisco IP phones, IP speakers, overhead systems, particular IP addresses, and even external numbers (then the paging is sent as a standard call).

Messaging Templates

You can prepare templates for pre-recorded announcements or for live paging that include text, image, and audio. Have a template ready for a time of need.

Push2Talk (Walkie-Talkie)

Press and hold a button on your Cisco IP Phone so others can hear you, and once you are done, release it to let others speak.

Paging by the Call (Cisco UCM Only)

You can associate desired targets (IP speakers, IP phones) to a phone number and thus allow users call the number to start a page even from their cell-phones

Record the Page before Broadcast (Cisco UCM Only)

Users can record a page and listen to it before the broadcast. Messages can also be saved for later or repetitive use.

Muslim Prayers

Muslim prayers can be delivered to Cisco IP phones when necessary. Users can sign in and out of such broadcasts on their own.

One Click Paging/Texting

Does your staff need quick access to a certain message, prepared page, or a messaging template? Nothing is easier than to assign such an action to one of the speed dial buttons.

IP Phone & Device Management

Phone Lock

Use a personal PIN code to stop unwanted calls from unattended desk phones. It is possible to define an extension label for each state. For more security, it can be scheduled; e.g., all phones can be locked immediately after work hours.

Easy Sign On (ESO)

If you are a heavy user of Cisco® Extension Mobility, 2Ring IPPS Client will simplify the login process to a desk phone. It will automatically log you in to a phone once you login to your workstation. ESO works for wire and wi-fi connection.

Conferences

Everybody knows how unfriendly it is to set up a conference call. 2Ring Phone Serivces allows users to create a conference call with all participants by selecting a group of numbers and pressing one button.

Phone Background

The deployment and management of a company’s IP phone background can become a nightmare. IPPS offers an easy solution to deploy the background to all phones from one place, and even more, it can be scheduled so that the IP phones can display a new background each morning.

Door Locks

When the 2N IP door locks (2N Helios system) are in place, you can lock and unlock the door or a group of doors by pressing a button on a phone. Such an action can also be scheduled; e.g., the building is open during working hours, but locked at any other time.

Cameras and Integration with Door Entry Systems

Display images from IP (web) cameras on IP phones. Benefit from the automatic pop-up of live images on an IP Phone at the time of an incoming call from intercoms (door entry systems, door phones) at door or security entrances. Up to two action buttons can be defined for such events - e.g. one to open the door, the second for an alert.

MS Exchange Calendar Support

Route Call

Directs call traffic to your IP phones, mobile device, and/or voicemail depending on your status in MS Exchange Calendar (Busy/OFF/Tentative/Free event).

Manage Calendar

For restricted areas where employees only have access to their IP phones, 2Ring Phone Services (IPPS) offers calendar management to list, create, edit, and delete calendar events.

Room Booking

Quickly book a conference room from any Cisco® IP Phone. This is very handy when you find an empty conference room and want to check its booking status and book it for yourself.

Miscellaneous Features

Trees

List information on Cisco® IP phones within a structure - e.g. create a hierarchy where the result will be a call to the appropriate support personnel.

Weather Forecast

Find a weather forecast directly within your Cisco IP phone

RSS Reader

Access your favorite RSS feeds on your Cisco IP Phone

Click2Dial for MS Outlook

Be just one click away from calling a person from an email or a contact that you have selected. Call their extension, cell phone, or home number by using one of the three ribbon icons. This is a perfect way to speed up your communication. MS Outlook 2010, 2013, 2016, and Office365 are supported.

IPPS Client for Windows

Have you ever wanted to see very detailed information about a caller right on your desktop? Wouldn’t it also be nice to be able to dial a number from your desktop as well? 2Ring IPPS Client displays all available information about an incoming call and allows you to answer or hang up the call right there on your desktop. Moreover, the advanced caller identification can even include a link to a record in your CRM system, so the Client can serve as a customer pop-up solution for those organizations that are not yet ready to start using Cisco Unified Contact Center. Of course, the IPPS Client comes with SSO support, so users are all set once they log in to your domain/network.