News Room
Dashboards & Wallboards v8.2, now with Support for WXCC (Cisco Webex Contact Center)
2Ring introduces Dashboards & Wallboards v8.2, now with Support for WXCC (Cisco Webex® Contact Center). Read More...
DASHBOARDS DW LAYOUTS PRESS RELEASE REALTIME REPORTING WALLBOARDS WEBEX CONTACT CENTER WXCC
2Ring Phone Services v7.6.6 – Salesforce Integration for CUCM
2Ring Phone Services (IPPS) v7.6.6 is available as of today. This release introduces the long awaited integration of Cisco® Call Manager (CUCM) with Salesforce®, so a call-center like integration for companies and departments that are not yet ready to move to a full contact center experience delivered by Cisco Contact Center Express or Enterprise. Read More...
CALLMANAGER CISCO CUCM INTEGRATION IPPS PHONE SERVICES SALESFORCE
2Ring Dashboards & Wallboards v8.0
2Ring Dashboards & Wallboards v8.0 is available as of today. Take a look at the latest features offered by 2Ring's real-time reporting solution! Read More...
CISCO DASHBOARDS PCCE RELEASE NOTES UCCE UCCX WALLBOARDS
How to Affordably Integrate your Applications with a Cisco Contact Center
This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco® Contact Centers and thereby also an introduction to enabling automation for agents and supervisors. Read More...
BLOG CISCO FINESSE GADGETS GADGETS FOR CISCO FINESSE UCCE UCCX
2Ring Gadgets for Cisco Finesse v5.1
2Ring Gadgets for Cisco Finesse® is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco® Contact Center platforms (Express, Enterprise, Packaged UCCE, Hosted, and Cisco Webex Contact Center Enterprise). Read More...
2Ring and Calabrio Work Together to Enhance Cisco Finesse
Calabrio® and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco® contact centers by integrating selected features from Calabrio Quality Management (Call Recording) and Calabrio Workforce Management (WFM) into Cisco Finesse via the use of 2Ring Gadgets for Cisco Finesse®. Read More...
CALABRIO FINESSE GADGETS FOR CISCO FINESSE INTEGRATION
2Ring Phone Services v7.6.5
2Ring Phone Services (IPPS) v7.6.5 is available as of today, July 31st, 2020. Read More...
CISCO IPPS NEW RELEASE PHONE SERVICES
Why Your Contact Center Needs to Collect Feedback on Agents
Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. Read More...
AGENT FEEDBACK BLOG CCTR CUSTOMER EXPERIENCE CX STAFFINO
Agents’ Performance Check Reveals Undetected Retention Cases
Companies lose revenue because of customer churn - customers who either stop purchasing products and services from your company or switch to a competitor for various reasons. Detecting all customers that are about to churn, so your company can do its best to retain them, can be a tricky task. Read More...
BLOG CUSTOMER EXPERIENCE CX STAFFINO
2Ring/Nettle is paving the way to the Conversational AI revolution
Today, Conversational AI is fueling this user-centric shift by enhancing every stage of the journey from customer care, awareness, and purchase. According to Juniper Research, meaningful, human like conversations between a customer and an intelligent chatbot in the USA are expected to contribute to $11B of cost savings and 2.5B hours saved by enterprises by 2023. Read More...
AI BLOG GADGETS GADGETS FOR CISCO FINESSE