Auto-Synced Address Books with Click2Dial for Cisco Finesse

We have been asked many times to enhance the built-in address book gadget in Cisco Finesse, and today, we are proud to announce that we have a solution.

In other words, we believe that 2Ring PHONE SERVICES (IPPS) hosted inside of the 2Ring BROWSER gadget is the best address book solution for Cisco Finesse. Yes, the answer is this simple. To let agents dial the right phone number with just one click (click2dial), to deliver address books that can be personalized and group-managed, and most importantly, to provide a synchronization tool that allows administrators to sync contacts from multiple sources (yes, our tool comes with strong transformation rules), all you need to add is 2Ring PHONE SERVICES (IPPS).

2Ring IPPS can run with 2Ring GADGETS for Cisco Finesse on one virtual machine, and yes, both solutions are pre-approved to co-reside on BE6K and BE7K. This is an ideal add-on for many organizations with Cisco Contact Center Express (UCCX) and Enterprise (UCCE). 

Do you dare to find out more? Make sure to schedule a live demo with one of our demo specialists.

@MichalGrebac 

 

Posted by Michal Grebac

Related Press Releases

2Ring Gadgets for Cisco Finesse v4.1 (updated to include 4.2 release notes)

Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.1 - adding support for UCCX email.
More

The Award for the Most Innovative Agent Tool goes to 2Ring Gadgets for Cisco Finesse

2Ring is proud to announce that its solution 2Ring Gadgets for Cisco Finesse received an award from Cisco Systems for the Most Innovative Agent Tool of 2018.
More

2Ring Gadgets for Cisco Finesse v4.0

This 4.0 release is our entrance into the multichannel arena.
More

2Ring Engineering Deathmatch 2018 - #CLUS

2Ring Engineering Deathmatch featuring 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2018
More

2Ring Gadgets for Cisco Finesse v3.7

This is a smaller release with features such as Reskill Agents in Cisco Finesse (for UCCE only), Pick Teams Listed in Team Gadget, and possibly restricting Supervisors to only access data about agents who they manage ..
More