2Ring Phone Services v7.5 - Release Notes

2Ring PHONE SERVICES (IPPS) v7.5 is available as of today. To learn more, schedule a live demo over Cisco WebEx.

New Features

  • A New Icon Page (Service Shortcuts)
    • Create a fully customized icon page for your Cisco IP Phone with each icon providing a shortcut to a selected service of 2Ring PHONE SERVICES

 

  • DESKTOP Client (Contact Center-Like Automation / Pop-Ups)
    • Review full contact details of callers before answering the phone
    • Enjoy contact center-like pop-ups thanks to a workflow action that can open a caller's contact card in your CRM system (any system that can be navigated via URL)

If you are not ready to invest in a contact center, add 2Ring PHONE SERVICES to your CUCM and enjoy contact center-like automation on user desktops without forcing users to act as contact center agents.

  • CLID for Cisco Jabber for Windows
    • Review full contact details of callers before answering the phone

 

  • Contact Details Page for Cisco IP Phones
    • Access contact details from the contact search page by pressing a soft key button
  • DB LookUp for CLID
    • CLID service is now able to use a third party database. If you already have a fully centralized contact data storage, there is no need to sync data to 2Ring PHONE SERVICES (IPPS)
  • Contact Synchronization
    • Users can receive email notifications every time their private contacts are automatically synchronized to 2Ring PHONE SERVICES (IPPS)
    • The existing contact synchronization with Gmail uses a new improved API from Google
  • Weather Services
    • World Weather Online API is supported now on top of Yahoo Weather API

 Bug Fixes

  • ActionButtons CSS files are now part of the distribution package
  • PhoneFinder and Streaming server services can be installed on the same system
  • Directories and all pages with paging work with 69xx Cisco IP Phone series
  • It is possible to login to Import Wizards again
  • Impersonation works in private contact import
  • Calendar service works properly
  • Links in Jabber open in a new browser window
  • DESKTOP Client - links to IPPS Contact Card work now
  • Rendered CLID takes into account the 'Used by CLID' check-box on address book configuration page (not 'Display on web')
  • CUP Wizard shows total number of calls
  • HT Statistics page does not offer future dates in calendars
  • Historical Calls, HT Calls and Current Calls pages can be opened in different tabs now
  • Unified Installer checks if .NET 4.5 is installed (the supported IIS versions are 7.5 and above). This also means that support OS is  Windows 2008R2 and above.

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which, also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


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