2Ring Gadgets for Cisco Finesse v2.5
- 2Ring infoPANEL Gadget v2.5
- The Caller Identification section of 2Ring infoPANEL Gadget offers a search box for manual lookups
- Custom actions in the Caller Identification section can now be configured to auto-collapse the section or Dialog Panel as a reaction to other contact center event/action
- 2Ring TEAM Gadget v2.5
- Presence server user identity can now be read from a preconfigured attribute in Active Directory
- PS Integration Configuration has an updated help text section
- It is possible to perform an automated lookup in PS data with any of the available search fields and the first item is automatically selected in the search results
- Fixed a UI glitch in the Presence Server settings of TEAM Gadget in Chrome
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Learn More About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which, also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
Related Press Releases
Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.1 - adding support for UCCX email.
2Ring is proud to announce that its solution 2Ring Gadgets for Cisco Finesse received an award from Cisco Systems for the Most Innovative Agent Tool of 2018.
This 4.0 release is our entrance into the multichannel arena.
2Ring Engineering Deathmatch featuring 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2018