2Ring Dashboards & Wallboards v6.0

2Ring DASHBOARDS & WALLBOARDS (DW) v6.0 has been released. A couple of short notes before you dive deep into what's new:

  • To check out what a 2Ring DW layout can look like, go here: www.2Ring.com/TryIt 
    • No credentials are needed!
  • To build your own layouts, request full access to our public demo environment: www.2Ring.com/DWtrial 
    • Nothing has to be installed in your environment!
  • To learn about the solution, watch this short product overview video:

New Features in 6.0 Release

  • Performance Enhancements
    • The web client consumes less memory, CPU, and network bandwidth (making it even easier to embed DW layouts inside of Cisco Finesse)
    • The solution can handle even more clients while delivering data five times more frequently to every client (all data included in a layout are refreshed once per second in one request).
  • New Look
    • Web Client uses the modern Google Material Design look and feel
    • Layout designer has been simplified and reorganized
    • New portrait oriented layout templates suited for mobile phones are now available
    • New support for themes simplifies visual changes
    • New bar presentation type has been added for KPIs and for Grids
    • Android and Windows Phone devices can run in native full screen mode (no address bar)

 

  • New and Enhanced Content Types
    • New YouTube Video Source
      • Upgraded to a native source
      • Supports a single video and playlists
      • Supports subtitles/captions
      • Supports volume setting
    • New KPI Calendar Source
      • Displays a metric's history in a calendar mode (see the screenshot above)
      • Displays data in a weekly or a monthly fashion
    • New PDF Document Source with automated paging
    • New Ticker Source
      • Enables animation of these native sources created in 2Ring DW (Banner, Clock, Grid, KPI, Image, KPI Calendar, KPI Interval, Web page)
    • New Clock Source
    • New Image Source
      • Can be aligned vertically and horizontally
      • Multiple sizing modes
    • New Web Page Source
    • Updated Grid Source
      • Grid can now update values when changing pages (optional).
    • Updated Banner Source
      • Supports 5 different text flows
      • Can be aligned vertically and horizontally
  • Many Usability Improvements
    • Client can remember logged in user
    • Mouse cursor disappears in full screen mode after 5 seconds
    • All visual properties have been moved to Layouts (no more screen groups)
    • A layout can be set to be not interactive and thus making it impossible for user to navigate away from it (suitable for embedding it into a 3rd party app such as Cisco Finesse)
    • System layouts are now locked (cannot be changed, but can be copied or deleted)
    • Server logs more events and new logging level - Trace - has been added
    • Gadget reports (call history, state history) now show durations in d hh:mm:ss format
    • Notification Service uses UTC time to calculate interval length (previously local time was used)
    • Notification email now displays time and date in the time zone of the calculation.
    • Added support for MS SQL Server 2016 and for Windows Server 2016
  • Added Weather Connector
    • Location
    • Temperature in C / F
    • Precipitation in mm
    • Wind Speed in kph/mph
    • Visibility in km
    • Humidity in %
    • Pressure in mbar
  • Enhanced UCCX Connector with
    • new column to Agents States Grid
      • Text Duration
    • new columns to Tet CSQs Statistics Grid
      • Reserved
      • Ready
      • Not Ready
      • Busy
      • Active Chats
      • RNA
      • Average Reserved Time
    • new KPIs
      • Agents – Text Reserved
      • Chats - Active
      • Chats - RNA
      • Chats - Average Reserved Time
  • Enhanced UCCE Connector with
    • new KPIs
      • Agents - Max Ready Time
      • Calls - Service Level MTD (Month-to-date)
    • new column in Agents Grid
      • Total Hold Time
    • new column in Precision Queues Grid
      • Agents Not Ready with Reason Code
    • new column in Skill Groups Grid
      • Agents Not Ready with Reason Code

 Other Changes

  • IE 8 and IE9 Browser are no longer supported
  • Thick client and content sequences are not supported anymore
  • Support for PowerPoint files has been replaced with support for PDF files (see above)
  • Layout sequences are not available in this release, but will be back in the 6.1 release
  • Banners
    • no longer scroll natively (must be placed in ticker)
    • no longer display clock (clock is a native source now)
    • no longer display images (image is a native source now)

 

Feature Requests

All of the features above were added based on feedback received from our customers and/or prospects, so please do not hesitate to reach out to us with any feature suggestions (http://www.2Ring.com/Contact). Also, please note that 2Ring DASHBOARDS&WALLBOARDS is available in two of the bundles of 2Ring GADGETS for Cisco Finesse (Enhanced and Premium) - if used with Finesse, 2Ring DASHBOARDS&WALLBOARDS provides even more features. To schedule a live demo, please visit www.2Ring.com/WebEx.  

 

Stay in Touch

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which, also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


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