CUCM Connector v5.3.1 for 2Ring Dashboards & Wallboards

2Ring Dashboards & Wallboards CallManager Cisco CUCM Layouts Realtime Reporting Release Notes

The 5.3.1 release of our CUCM (Cisco CallManager / Communications Manager) connector for 2Ring Dashboards & Wallboards is available as of today. This updated connector increases the number of KPIs / metrics. For details, please review the list of newly added metrics below.

To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.

New Features in CUCM Connector v5.3.1

• New Grids
  • Extension Statistics
  • Parked Calls       
• New KPIs
  • Extensions – Idle
  • Extensions – Unavailable
  • Extensions – Busy
  • Calls – Offered for Ext
  • Calls – Handled for Ext
  • Calls – Abandoned for Ext
  • Calls – Abandon Rate for Ext
  • Calls – Avg Ring Time for Ext
  • Calls – Avg Talk Time for Ext
  • Calls – Max Ring Time for Ext
  • Calls – Max Talk Time for Ext
  • Calls – Dialed for Ext
  • Calls – Answered for Ext
  • Calls – No Answer for Ext
  • Calls – Avg Outbound Talk Time for Ext   
  • Calls – Max Outbound Talk Time for Ext
  • Calls – Parked Now
  • Calls – Parked Today 

Remember that a sample layout of 2Ring Dashboards & Wallboards is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/Webex. 

What’s Next?

The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” – individual tiles showing multiple stats about one person in one segment.