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Genesys Cloud CX

2Ring DW for Genesys Contact Centers

2Ring Dashboards & Wallboards is an on-premise and cloud-based software solution for Genesys Cloud and Engage that empowers business users and supervisors to deliver information in real-time to every screen. A screen does not only mean a large plasma screen in contact centers and breakrooms, the individual workstations of agents, supervisors, or even managers who are not part of the contact center, but a screen also means most devices with standard browsers (Android phones and tablets, iPhones, iPads, and Windows tablets – such as MS Surface).

The Power Tool for 2Ring Dashboards & Wallboards

The 2Ring Power Tool for our Dashboards & Wallboards allows agents and supervisors to customize layouts and adjust the window size to accommodate a given screen or laptop resolution. The user has the option to dock the Power Tool anywhere on the screen, in addition to having the advantage of the app window itself being continuously displayed on top of all other currently running programs.

Configuring Alerts & Notifications with Dashboards & Wallboards

ur 2Ring Dashboards & Wallboards come equipped with powerful options to completely customize your alerts and notifications. Determine thresholds for KPIs and assign the desirable color to display and flash once a certain threshold is reached.

2Ring DW supports a Variety of Data Sources

2Ring Dashboards & Wallboards provide unrivaled flexibility, offering connectors for various data sources, including all Cisco contact centers platforms, and many others.