December 15, 2022: 2Ring understands the difficulties many companies face in managing end-of-sale and end-of-life. As a result, this information is intended to assist customers to transition from their current perpetual license model of the Affected Software Programs and help them understand how 2Ring can assist in migrating to 2Ring Self-Hosted Subscription model – which provides many benefits, incl. 24×7 SLA support, and unbundling many of the 2Ring Software Programs, which enables for only purchasing the specific options that each contact center team needs.
Affected Software Programs:
2Ring Dashboards & Wallboards
2Ring Gadgets for Cisco Finesse – Standard Bundle
2Ring Gadgets for Cisco Finesse – Enhanced Bundle
2Ring Gadgets for Cisco Finesse – Premium Bundle
2Ring Staffino Feedback Service
The last day to order any of the affected product(s), add more licenses, and renew support under the existing perpetual license model is July 28, 2023.
Prospective customers are encouraged to subscribe to 2Ring Software Products via Cisco Systems, Inc. using 2Ring-Self-Hosted Subscription model:
Customers with an active and paid Support Coverage plan (2Ring.com/SupportTerms) will continue to receive support from 2Ring support team until termination date of their current support coverage. Please review the following tables:
Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s).
Table 2 lists the product part numbers affected by this announcement.
Table 1. End-of-Life Milestones and Dates
Milestone
Definition
Date
End-of-Life Announcement Date
The date this end-of-sale and end-of-life, and end-of-maintenance announcement for the Affected Software Program Release is distributed to the general public.
December 15, 2022
End-of-Sale Date
The last date to order the Affected Software Program Release. The Affected Software Program Release is no longer for sale after this date.
July 28, 2023
End of Service Attachment Date: App. SW
For Affected Software Program Release that is not covered by a Support Coverage plan, this is the last date to order a new Support Coverage plan contract or add the Affected Software Program Release to an existing Support Coverage plan. This is also the last date to extend or renew a Support Coverage plan for the Affected Software Program Release.
July 28, 2023
End of SW Maintenance Releases Date: App. SW
All valid support contracts will be honored to their expiration date. At least 60 days prior the contract’s expiration date, 2Ring will reach out to the end-customer with details for their transition from 2Ring Perpetual Model to 2Ring Self-Hosted Subscription Model.
Not Impacted
Table 2. Product Part Numbers Affected by This Announcement
Contact 2Ring for details on how many Activation Fees are required for your self-hosted subscription. Activation Fees are not required for a transfer of existing perpetual license to a self-hosted subscription. Activation Fees are only required for activation of brand-new subscriptions.
Peak number of concurrently logged in agents + supervisors. A license filter is available: UCCX: QueuesUCCE/PCCE: Precision Queues, Skillgroups, and CallTypes
