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Dashboards & Wallboards
Real-Time Reporting and Alerting for Amazon Connect Contact Centers
2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to fully web-based solution for calculating & displaying real-time data on large screens in contact centers (wallboards) and also directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards). Visual alert (color changes, blinking), audible alerts (one-time, repetitive) and email alerts based on your thresholds are also easy to setup and change on the fly. Schedule Demo or Try It Free to see how you can create unlimited number of views using out of the box Key Performance Indicators (KPIs); grids; pictures; marquees / tickers; YouTube videos; web content (such as weather forecast); and even PowerPoint slides (via PDF export and 2Ring Dashboards & Wallboards takes care of auto-paging through your content).
Summary
2Ring Dashboards & Wallboards is a software solution for contact centers that empowers business users and supervisors to deliver information in real-time to every screen.
Information means data from many data sources and built using various content types. The following contact center platforms are supported out of the box – Amazon Connect, Cisco® Contact Centers (Express, Enterprise, and Packaged UCCE), Cisco CallManager (HuntGroups), Five9, the Genesys Cloud CX™ and Genesys Engage™ platforms, NICE CXone, and it is also possible to display data from ServiceNow® and Salesforce®. The application is flexible enough for business users to add / change pictures, PowerPoint slides, web-content, or include weather information and forecasts or YouTube videos and streams on the fly.
A screen does not only mean a large plasma screen in contact centers and break-rooms, the individual workstations of agents, supervisors, or even managers who are not part of the contact center, but a screen also means most devices with standard browsers (Android phones and tablets, iPhones, iPads, and Windows tablets – such as MS Surface). You can also watch a pre-recorded demo of 2Ring Dashboards & Wallboards for Amazon Connect.