CA .. Features

Including sign in as mobile agent support and support for sign out reason codes.

Handle incoming call & display call related data including complex and custom call variables. This can include custom labeled values with hyperlinks to a caller's contact card in a 3rd party CRM system (Salesforce, MS CRM, ..), launching an IM chat session with an account delivery manager, and starting an email to an account manager.

  • Make call
  • Hold and resume call
  • Consult call
  • Single step transfer
  • Consult transfer
  • Outbound preview calls support
  • WrapUp Reason Codes support
  • OpenInNewTab configuration setting for links in callVariableData and customData settings

Support for all major browsers (IE 8+, Firefox, Chrome, and Safari)

Agent state management incl. support for reason codes