Compact Agent .. CA

Made to Fit In

A clean and touch screen friendly agent desktop application built on top of Cisco Finesse API. Runs in all major web browsers, and also inside of Cisco Jabber for Windows. 

As long as a CiscoCC compatible voice end-point is available to the agent, 2Ring Compact Agent can run on any device and serve as an alternative desktop for remote agents, remote experts, support engineers, road warriors, and back office workers.

The flexibility is there, so how far will you go?

CA .. General

2Ring Compact Agent is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers. 2Ring Compact Agent can also be used as a primary agent desktop in contact centers, especially if you are looking for an easy to use, clean and touch-screen friendly interface, leveraging Cisco Contact Center outside of the contact center, and enabling other departments to use the capabilities of the platform without too much staff training. 

2Ring Compact Agent is part of the Standard, Enhanced, and Premium bundle of 2Ring Gadgets for Cisco Finesse, and thus it is available for Cisco Unified Contact Center Enterprise (Cisco UCCE - including Packaged UCCE) and Cisco Unified Contact Center Express (Cisco UCCX) v10-12.x.

Cisco Jabber for Windows  

Operating as a Cisco Contact Center agent directly from Cisco Jabber for Windows or from a browser on your favorite device. 2Ring Compact Agent running inside of Cisco Jabber is a strong reason for organizations that already run or plan on investing into Cisco Contact Center to use Cisco Jabber and not other platforms.

Simple Onboarding of New Agents  

Agents / Operators using 2Ring Compact Agent spend significantly less time in training sessions. Under time pressure, the simplified interface of 2Ring Compact Agent makes it easy to have new staff members process calls coming into the Contact Center or start working on an important outbound campaign. New agents can be literally up and ready in a matter of minutes - with nothing to be installed on their workstations.

Improved Return on Investment for the Cisco Contact Center  

The clean user interface of 2Ring Compact Agent makes it significantly easier to utilize the existing Cisco Contact Center services by users from traditional departments (collections, logistics, ..)

BackOffice Connected to Agents  

Collaboration among contact center agents and staff working in other "traditional" departments is possible. Agents and Supervisors with Cisco Finesse can review which experts (logged in to the contact center via 2Ring Compact Agent) are ready / available. This positively impacts first call resolution.

Cisco Finesse API  

Use a solution built around Cisco Finesse API, the present and future for all Cisco Contact Center platforms. 2Ring always develops on top of Cisco's platforms with the goal to enhance (and not to replace) what Cisco provides to its customers out of the box.

On Cisco's Price List, Part of Solutions Plus  

Enhance your Cisco Customer Journey platform with a solution that is built, further developed and supported by 2Ring, a Cisco Preferred Solution Partner. On top, select a solution that all Cisco Resellers can offer from Cisco's price list (CCW).

Scalable  

Choose the deployment speed that is right for you. 2Ring Compact Agent is part of all three bundles of 2Ring Gadgets for Cisco Finesse. Each team or even each agent can decide which agent desktop application they prefer to use - Cisco Finesse (enhanced with 2Ring Gadgets) or 2Ring Compact Agent. There is no base / server license, and min order size equals to 10 seats.

Cisco Compatible / Seamless Upgrades  
Enjoy peace of mind since 2Ring Compact Agent is Cisco Compatible - Cisco UCCX11 and UCCE11 and 2Ring is always there to test our solutions with upcoming Cisco releases - to make sure that our Compact Agent is prepared once you are ready to upgrade your Cisco Contact Center.
You are at the Wheel  

Have your say. We at 2Ring listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact center, please let us know! Contact us here.

 
2Ring Compact Agent v3.2.1 - Release Notes
Press release   Aug 02, 2017 :   2Ring Compact Agent v3.2.1 - adding support for OUTBOUND_DIRECT_PREVIEW, Right to left languages, and Hebrew localization. More
A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program
Press release   Mar 22, 2017 :   The official press release on 2Ring joining Cisco SolutionsPlus Program More
2Ring Compact Agent v2.2 - Release Notes
Press release   Oct 30, 2015 :   2Ring Compact Agent v2.2 - adding DB Lookup, Direct Transfer, and Direct Conference Actions. More
Engineering Deathmatch features 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent - #CLUS
Press release   Jul 29, 2015 :   The first ever Engineering Deathmatch featuring 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent, recorded at Cisco Live! 2015. More
2Ring Compact Agent v1.5.1 - Release Notes
Press release   Jan 20, 2015 :   2Ring Scripts & Forms v1.5.1 - adding advanced workflow, support for UCCX 10.6, and embedded browser with a splitter. More