DW .. Features

2Ring Dashboards & Wallboards provides connectors for multiple standard data sources including Cisco Contact Center Express (UCCX), Enterprise (UCCE - including Packaged UCCE), CUCM (CallManager - to show performance and real-time data about extensions and hunt groups), Cisco Unity (how many voicemails are waiting for agents to handle), Staffino (how many "thank yous" your agents received), Salesforce, and ServiceNow (SNOW). It should also be noted that a single instance of 2Ring Dashboards & Wallboards can be used for multiple UCCX/UCCE clusters, and customers have access to all of the connectors listed above.

If your app/system is not listed, please contact us. 2Ring Dashboards & Wallboards provides multiple options for bringing external data / content to your layouts by using SQL scripting or by embedding 3rd party web-based content.

All the connectors mentioned under "Data from Many Data Sources" make your data available in a form of KPIs with thresholds (good, neutral, bad) and grids (tables with data). However, your layouts can also include 1) banners / message tickers - containing support for text messages, pictures and current time/date, 2) web-based content / reports, 3) static and live video streams (incl. YouTube), and 4) pictures/logos, and 5) PDF slides (export PowerPoint slides to a PDF file - 2Ring Dashboards & Wallboards takes care of auto-paging through your content).

There are no limit on the number of KPI’s displayed - on the number of objects/frames that you use in your layout. In fact you can embed entire layout into a layout and run a sequence. There is also no limit on the number of dashboard layouts that you create. You are free to create multiple layouts for every site, department, and user group. Lat but not least, there is no limit on the number of users viewing your layouts. You can display your layouts on as many screens, monitors, devices as you need, so go ahead and provide access to your layouts to as many users as needed.

2Ring Dashboards & Wallboards is a fully web-based tool that is available to power-users including contact center supervisors. The tool was designed with business users in mind. A lot of every day operational changes in a contact center can be implemented without having the IT department involved.

Create and Adjust Key Performance Indicators (KPIs) / Metrics

Pick one of many existing KPIs, use it as it is, or adjust its calculation if needed. You can also set up thresholds - good, neutral, bad values and make visual /design changes - adjust background color and font type, size, color, ..

Create and adjust Grids

Display a filtered and sorted list of agents or queues with auto-paging option.

Create and adjust Message Tickers / Marquees

Send text messages to message banners that are part of your wallboards in real-time, adjust scrolling speed, or even text direction (left-right, right-left).

Create and Adjust Layouts

Pick one of many layout templates, adjust it, or build your own from scratch by drag & dropping content. Building Wallboards cannot get any easier.

Create and Adjust Content Sequences & Layout Sequences

Assign appropriate content to each frame and have it displayed for desired time and then let us rotate you content / sequence indefinitely.

Register External Content

Your layouts in 2Ring Dashboards & Wallboards can display pictures, PDF files (export your PowerPoint slides to PDF - 2Ring delivers auto-paging), YouTube Videos (incl. live streams), Weather (current & forecast), and any of your web-based content (stock info, exchange rates, menu in your cafeteria, ..).

Setup Email Alerts

Define email alerts based on thresholds set for KPIs (service level goes under X, # of calls in queue goes over Y, ..)

2Ring Dashboards & Wallboards was made to provide real-time statistics in a browser. It is ideal for accessing information on the go - on cell-phones and tablets (no need to download and install an app). Also, one layout fits all the screens thanks to automatic resizing of content to the screen's resolution or to the window's size. You can test using our sample layout at www.2Ring.com/TryIt.

Notifications available with Color Changes, Blinking, E-Mail and Audible Alerts and optional integration with Tropo, WebText or other texting Services - see more under IFTTT feature.

CUIC nor Live Data do not allow you to merge data from multiple queues or skillgroups into one row. With 2Ring Dashboards & Wallboards, it is possible to for example create a grid showing total values for multiple queues or even skillgroups. Also, starting with 7.1 release, it is much easier to filter KPIs and grids in general as users are able to create parameter groups and thus apply multiple parameters at once.

 

If you use a certain layout often, bookmark it for a window or full-screen mode and share it with others with ease.

Sequence means that the entire screen or a portion of the screen can automatically flip to different content. You can rotate a sequence of layouts which can look like this: layout A for 10 seconds, then switch to layout B for 15, and then to layout C for 25 seconds. You can also sequence multiple KPI types or Grids within a layout's frame - e.g. show a list of top 10 performing agents for 20 seconds, and then have same area/frame to show stats of all the contact center queues. You can check out a sequence of three layouts within a layout (a sequence is nested above a static banner at the bottom of the layout) at www.2Ring.com/TryIt.

Create tenants (business unit silos) within the system so tenants would not have access to each other's layouts/content.

2Ring Dashboards & Wallboards provides audible, and visual alerts, but if you need to build a workflow that would trigger some other system to perform some action based on data in our Wallboards, such as tell the siren light on the floor to go off when the number of calls in queue is over X, then 2Ring Dashboards & Wallboards can send such request to IFTTT and similar solutions.

2Ring Dashboards & Wallboards makes it easy to embed your layouts to other applications - such as agent and supervisor desktops (including Cisco Finesse via the use of 2Ring Gadgets for Cisco Finesse, Cisco Jabber for Windows, or 2Ring Compact Agent).

IE11, Microsoft Edge, and the latest versions of Chrome, Firefox and Safari are supported by 2Ring Dashboards & Wallboards.