Gadgets for Cisco Finesse .. GA
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.
Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even gain change wallboards on the fly. Be flexible to provide help when needed.
Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the application windows, help is reachable (use a panic button; connect with supervisors or even with fellow agents who are on different teams or consult with a back office / remote expert), and last but not least, integrate Cisco Finesse with CRM and Service Desk systems (including Salesforce, MS Dynamics CRM, ServiceNow).
If you are migrating from CAD to Finesse and would like to resolve feature-parity gap, or if you simply want to use Cisco Finesse in its full glory, add 2Ring Gadgets for Cisco Finesse to your Cisco contact center. It is a vital extension for all Cisco Finesse deployments.
The flexible web 2.0 nature of the desktop has helped us cut back on the costs associated with maintenance and configuration. Finesse also enables faster implementation of custom applications and ease of administration, but most of all, Cisco Finesse allows us to put all the applications and information that our customer service representatives need in a single, easy to navigate, web-based application — enabling them to quickly and efficiently provide high quality service.
Head of Contact Center, ZUNO Bank
2Ring is doing a tremendous job extending Cisco Contact Center platforms, Enterprise and Express. 2Ring Gadgets for Cisco Finesse is a great way to enhance automation & improve collaboration among agents as well as enable collaboration with subject matter experts via Cisco Jabber.
Director, Product Management, Cisco
Implementing the 2Ring solution helped our call center staff to save valuable time finding the resources they needed to respond to emergencies and incidents thereby streamlining call flow. The 2Ring team was able to greatly add to the value of our existing Cisco UCCX solution.
System Network Analyst, Broward County Aviation Department
Not only did Cisco Finesse and 2Ring Gadgets for Cisco Finesse meet the requirements set by our contact center team, but with a bit of custom development, 2Ring was able to leverage the platform and its existing 2Ring TEAM Gadget to deliver a basic attendant console service. The solution has a very small footprint, and there are no local components, making maintenance and support seamless and almost non-existent.
Network Engineer III, Keurig Green Mountain, Inc.
Our company went to a Cisco call center application a few years ago. We really liked the stability and longevity of their products. One thing that was always lacking was visibility of other team members, i.e. what were they doing, whether it be on a call or away from their phones. We were then told to check 2Ring. We have been using the Gadgets and Wallboards for about a year now and couldn’t be happier with them! The wallboards let us know how many people we have available to take calls and how many calls are there to be answered at any given time. When we have had questions, their support team is easy to get a hold of. We highly recommend their product and service!
Accounts receivable/IT, Baker Bearing Company
The implementation team at 2Ring did a great job of tracking the project through completion. They were both patient and persistent, not willing to let details slip through the cracks. It was clear the implementation team knows the product very well.
Supervisor - IT Support Systems, BUNN®