Tag: 2Ring Dashboards & Wallboards
The Importance of Real-Time Reporting in Contact Centers
“If you can’t measure it, you can’t improve it,” Peter Drucker (the author of The Effective Executive, a leadership book bestseller), is often quoted. This statement is true on multiple business levels, and certainly also applicable in a mission critical, fast-paced and dynamic contact center environment. Read More...
2RING DASHBOARDS & WALLBOARDS BLOG DASHBOARDS REALTIME REPORTING WALLBOARDS
Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre
As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...
2RING DASHBOARDS & WALLBOARDS DASHBOARDS REALTIME REPORTING WALLBOARDS
End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v6.x
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...
2RING DASHBOARDS & WALLBOARDS DASHBOARDS EOL WALLBOARDS
End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v1.x-5.x
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...
2RING DASHBOARDS & WALLBOARDS DASHBOARDS END OF MAINTENANCE EOL EOM WALLBOARDS
2Ring Dashboards & Wallboards v7.2
We are excited to announce the release of 2Ring Dashboards & Wallboards v7.2. Read More...
2RING DASHBOARDS & WALLBOARDS DASHBOARDS RELEASE NOTES WALLBOARDS
6 Important Chat Statistics to Measure in your Contact Center #CCTR
So what metrics are important for real-time chat management? First of all, real-time metrics should be primarily important for contact center manager who is able to see and compare voice and chat queues. Read More...
2RING DASHBOARDS & WALLBOARDS CCTR DASHBOARDS REALTIME REPORTING WALLBOARDS
2Ring Dashboards & Wallboards v6.2
2Ring Dashboards & Wallboards (DW) v6.2 has been released. Read More...
2RING DASHBOARDS & WALLBOARDS DASHBOARDS DW LAYOUTS REALTIME REPORTING RELEASE NOTES WALLBOARDS
Tips for Configuring Grids in 2Ring Dashboards & Wallboards
This blog post would like to help users who are new to configuring layouts in 2Ring Dashboards & Wallboards , a real-time reporting solution for Cisco Unified Contact Centers - Express (UCCX), Enterprise (UCCE), and Packaged UCCE. Read More...
2RING DASHBOARDS & WALLBOARDS BLOG CISCO DASHBOARDS DW UCCE UCCX WALLBOARDS
2Ring DW – Changes Due to Joining the Cisco SolutionsPLus Program
2Ring has been selected for the Cisco SolutionsPlus program, and 2Ring Dashboards & Wallboards is one of the solutions now available on Cisco’s GPL price list as of March 20, 2017. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CISCO SOLUTIONSPLUS UCCE UCCX
CUCM Connector v6.1.1 for 2Ring Dashboards & Wallboards
The 6.1.1 release of our CUCM (Cisco CallManager / Communications Manager) connector for 2Ring Dashboards & Wallboards is available as of today. Read More...
2RING DASHBOARDS & WALLBOARDS CISCO CUCM DASHBOARDS DW WALLBOARDS