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Tag: Agent Feedback

Blog by 2Ring - Jun 24, 2020

Why Your Contact Center Needs to Collect Feedback on Agents

Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. Read More...

AGENT FEEDBACK BLOG CCTR CUSTOMER EXPERIENCE CX

Blog by 2Ring - Jan 21, 2020

8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys

IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about, especially when it comes to conversion rates and most importantly utilizing collected data, which is ultimately the main purpose of a customer survey. Read More...

AGENT FEEDBACK BLOG CUSTOMER EXPERIENCE CX