Tag: Calabrio

2Ring and Calabrio Work Together to Enhance Cisco Finesse

Calabrio® and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco® contact centers by integrating selected features from Calabrio Quality Management (Call Recording) and Calabrio Workforce Management (WFM) into Cisco Finesse via the use of 2Ring Gadgets for Cisco Finesse®. Read More...