Tag: Gadgets
2Ring Gadgets for Cisco Finesse v3.3
2Ring Gadgets for Cisco Finesse 3.3 is available as of today. Read More...
2RING GADGETS CCTR CISCO CISCO FINESSE GADGETS RELEASE NOTES UC UCOMS
2Ring Compact Agent v3.2.1 – Release Notes
2Ring Compact Agent is an alternative agent desktop to Cisco Finesse for all deployments of Cisco Contact Centers (Express, Enterprise, Packaged UCCE). Read More...
2RING GADGETS 2RING GADGETS FOR CISCO FINESSE CISCO COMPACT AGENT GADGETS RELEASE NOTES UCCE UCCX
2Ring Gadgets for Cisco Finesse v3.2
2Ring GADGETS for Cisco Finesse 3.2 is available and shipping as of today. Read More...
2RING GADGETS CISCO GA GADGETS GADGETS FOR CISCO FINESSE RELEASE NOTES SALESFORCE UCCE UCCX
2Ring Gadgets – Changes Due to Joining the Cisco SolutionsPlus Program
2Ring has been selected for the Cisco SolutionsPlus program, and 2Ring Gadgets for Cisco Finesse is one of the solutions now available on Cisco’s GPL price list as of March 20, 2017. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO FINESSE GADGETS PRESS RELEASE SOLUTIONSPLUS UCCE UCCX
2Ring Dashboards & Wallboards v6.1
Ring Dashboards & Wallboards (DW) v6.1 has been released. Read a couple of short notes before you dive deep into what's new. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO CX GADGETS RELEASE NOTES UC UCCX UCOMS
2Ring Gadgets for Cisco Finesse v2.6
2Ring Gadgets for Cisco Finesse version 2.6 is available as of today. Read More...
2RING GADGETS FOR CISCO FINESSE GADGETS RELEASE NOTES SALESFORCE
Supervisor to Agent Broadcast Messaging in Cisco Finesse
Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what we all are ultimately looking for, right? Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE CX GADGETS SUPERVISOR UCCE UCCX
Getting in touch with remote experts
First-call resolution is a mantra in many modern contact centers. Serving the customer well the first time she calls is the best way to maintain exceptionally high customer satisfaction. It is therefore almost a must for an agent to be able to answer all questions and fulfill all needs. Or is it? Read More...
2RING GADGETS FOR CISCO FINESSE BLOG GADGETS UCCE UCCX
Call History and Agent State Trace come to Finesse .. Finally
Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent Desktop. However, call history was one of the features that was not immediately brought over to CAD’s successor, Finesse. Read More...
BLOG CISCO CISCO FINESSE GADGETS UCCX
2Ring Gadgets for Cisco Finesse v2.0.1 is available
2Ring Gadgets for Cisco Finesse version 2.0.1 is available as of today. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO FINESSE CONTACT CENTER SOLUTIONS CX GADGETS RELEASE NOTES UC UCCE UCCX UCOMS