Tag: UCCX
2Ring Gadgets for Cisco Finesse v2.1
2Ring Gadgets for Cisco Finesse version 2.1 is available as of today. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO CONTACT CENTER CISCO FINESSE CX RELEASE NOTES UC UCCE UCCX UCOMS
Getting in touch with remote experts
First-call resolution is a mantra in many modern contact centers. Serving the customer well the first time she calls is the best way to maintain exceptionally high customer satisfaction. It is therefore almost a must for an agent to be able to answer all questions and fulfill all needs. Or is it? Read More...
2RING GADGETS FOR CISCO FINESSE BLOG GADGETS UCCE UCCX
Call History and Agent State Trace come to Finesse .. Finally
Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent Desktop. However, call history was one of the features that was not immediately brought over to CAD’s successor, Finesse. Read More...
BLOG CISCO CISCO FINESSE GADGETS UCCX
2Ring Gadgets for Cisco Finesse v2.0.1 is available
2Ring Gadgets for Cisco Finesse version 2.0.1 is available as of today. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO FINESSE CONTACT CENTER SOLUTIONS CX GADGETS RELEASE NOTES UC UCCE UCCX UCOMS
2Ring Dashboards & Wallboards v4.6
2Ring Dashboards & Wallboards v4.6 is here! Besides significant improvement in performance / use of allocated resources, adding many new KPIs (Key Performance Indicators) and grids, version 4.6 also delivers even tighter integration with Cisco Finesse. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CCTR CISCO FINESSE LAYOUTS REALTIME REPORTING RELEASE NOTES UC UCCE UCCX UCOMS
2Ring Gadgets for Cisco Finesse v2.0
2Ring Gadgets for Cisco Finesse version 2.0 is available as of today. This means that Cisco Resellers and 2Ring partners working on new Cisco Unified Contact Center projects (Express/Enterprise/Packaged UCCE) or migrating existing CAD (Cisco Agent Desktop) customers to Cisco Finesse, can improve their customer collaboration offerings with these new features. Read More...
2RING GADGETS FOR CISCO FINESSE CISCO FINESSE CONTACT CENTER SOLUTIONS RELEASE NOTES UC UCCE UCCX UCOMS
Can I host my application in Cisco Finesse? Simple IFrame Compatibility Test
Any web application that you would like to make available in Cisco Finesse (CRM, service desk, knowledge base, ..) has to be able to run inside of an OpenSocial container. Read More...
2RING GADGETS CISCO FINESSE GADGETS FOR CISCO FINESSE IFRAME UCCE UCCX
UCCX Connector v4.5.3 for 2Ring Dashboards & Wallboards
2Ring Dashboards & Wallboards v4.5.2 includes a new version of the connector for Cisco Unified Contact Center Express (UCCX) edition - version 4.5.3. Read More...
2RING DASHBOARDS & WALLBOARDS LAYOUTS REALTIME REPORTING RELEASE NOTES UCCX
A new UCCX Connector for 2Ring Dashboards & Wallboards v4.5.1 has been released
We are proud to announce that as of today, 2Ring Dashboards & Wallboards v4.5.1 includes a new version of the connector for Cisco Unified Contact Center Express (UCCX) edition. Read More...
2RING DASHBOARDS & WALLBOARDS CISCO CONTACT CENTER SOLUTIONS LAYOUTS REALTIME ALERTING RELEASE NOTES UCCX
2Ring Compact Agent v1.5.1 – Release Notes
What’s new in 2Ring Compact Agent v1.5.1? Read More...
2RING GADGETS FOR CISCO FINESSE CISCO CISCO FINESSE COMPACT AGENT RELEASE NOTES UCCE UCCX