UCCE Connector v5.3.2 for 2Ring Dashboards & Wallboards
2Ring Dashboards & Wallboards 2Ring Gadgets for Cisco Finesse Cisco CX Layouts Realtime Alerting Realtime Reporting Release Notes UCCE
The 5.3.2 release of our (Packaged) UCCE connector for 2Ring Dashboards & Wallboards is available as of today. This updated connector significantly increases the number of KPIs / metrics. For details, please review the list of newly added metrics below.
To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.
New Features in (Packaged) UCCE Connector v5.3.2
- New KPIs
- Emails – Average Handle Time
- Emails – Average Queue Time for Skill Groups
- Calls – Longest Wait Time Today for Skill Groups
- Calls – Longest Wait Time Today for Precision Queues
- Calls – Total Offered for Skill Groups
- Calls – Total Offered for Precision Queues
- Calls – Answered for Precision Queues
- Calls – Answered for Skill Groups
- Calls – Answered for Call Types
- Calls – Average Speed of Answer for Precision Queues
- Calls – Average Speed of Answer for Skill Groups
- Calls – Average Speed of Answer for Call Types
- Calls – Manual Dialed Outbound Calls for Precision Queues
- Calls – Manual Dialed Outbound Calls for Skill Groups
- Calls – Handled for Teams
- Calls – Handled Rate for Teams
- Calls – Offered for Teams
- Calls – Manual Dialed Outbound Calls for Teams
- Calls – Average Speed of Answer for Teams
- Calls – Answered for Teams
- New Grids
- Agents – Emails
- Skill Groups – Emails
- New Columns in Agent States Grid
- Extension
- Manual Outbound Calls
- Calls Answered
- New Columns in Precision Queue Grid
- Total Offered
- Calls Answered
- Average Speed of Answer
- Manual Outbound Calls
- New Columns in Skill Groups Grid
- Total Offered
- Calls Answered
- Average Speed of Answer
- Manual Outbound Calls
- New Columns in Call Types Grid
- Calls Answered
- Average Speed of Answer
Remember that a sample layout of 2Ring Dashboards & Wallboards is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/Demo.
What’s Next?
The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” – individual tiles showing multiple stats about one person in one segment.
![Image of graphic used to denote press release.](https://www.2ring.com/wp-content/uploads/2022/04/2204_2Ring_Web_PRESS-RELEASE_720x800px_02.png)